In the aftermath of the pandemic, companies have been undertaking major changes to their technology infrastructure. This has been largely to facilitate a “work from anywhere” model, where employees can work and interact with customers just as easily from home as from the office.
Mobile VoIP is expected to reach $145 billion by 2024. Companies are leaving analog lines behind for cloud-based systems.
When using a VoIP phone system like Elevate by Connect2Geek, companies gain a lot of features and capabilities that they may not have had with a landline system.
For example, some of the 90+ features of the Elevate VoIP business phone system include:
- Hunt groups
- User presence indicator
- Hold music
- Unique department greetings
- Unified video and chat capabilities
- Automatic transcription
- And much more
Once you have a VoIP system in place, there are several things you can do to enhance your experience and ensure you’re getting the most out of it.
Have Connect2Geek Help with Custom Setup
In order to use some of the great customer experience-enhancing features, you’ll need to do some setup on your system. This includes setting up your departments, department greetings, company directory information, and more.
You can make your life much easier and get things set up faster if you have our help. Connect2Geek can work with your business to put all the pieces in place that enhance the experience and make your VoIP system unique to your business needs.
Enable QoS on Your Router & Prioritize VoIP
Quality of Service (QoS) rules on your router help you direct bandwidth traffic. If you prioritize your router in QoS rules, it can ensure that another activity like a daily backup isn’t going to take important bandwidth away from your calls and interrupt a smooth experience.
If you have any employees that work from home and are having trouble with video or voice calls going in and out, often prioritizing your VoIP application in the QoS rules can solve the issue.
Train Users on New VoIP Features
Elevate VoIP service has multiple features, and to get the most out of them, employee training can help. This way your users don’t have to happen on a feature they never knew was there by accident. Instead, they can get all the important tips and tricks upfront and be able to take full advantage of the system from the start.
It’s a good idea to schedule user training with Connect2Geek right before you roll out your new service, so they’ll have all the knowledge they need, and you won’t have any productivity drops due to a learning curve.
Put a Backup ISP in Place
When you have vital business systems depending upon your internet connection, you don’t want to leave yourself with a single point of failure. To ensure that your phone service (and all other cloud services) will be uninterrupted, you should consider having a backup ISP in place.
This allows you to quickly switch over to another internet service connection should your main provider have an outage, so you avoid losing money due to downtime.
Consider Upgrading to Wi-Fi 6 at Your Office
If you haven’t yet upgraded your router to Wi-Fi 6, you may want to budget for it in the new year (or purchase it by the end of the year and use the equipment as a tax break).
Wi-Fi 6 offers faster speeds, better multi-device handling, and improved security over Wi-Fi 5. The standard has been out since 2019 and can improve all your cloud activities by giving you a faster and more reliable connection.
Give Your Employees Options for Phone Use
A big benefit of VoIP is that it’s not tied to using on just one device. You can give your employees options that will maximize their productivity.
Employees that prefer a physical phone can use a desk phone that is enabled for Elevate VoIP service.
Employees can also download an app on their mobile device to make and receive calls from their smartphone. This can be very convenient when someone needs to leave their desk and wants to continue a conversation they are having that was started on a desk phone.
Users can also use a headset connected to their desktop or laptop to make and receive calls. This can be an attractive option for employees using wireless headsets because it allows them to move about freely and talk without needing to hold any devices.
Get Elevate VoIP and Optimize Your Business Communication Experience
Working with Connect2Geek can help your Treasure Valley area business improve user experience and roll out VoIP smoothly. We can train your team, customize your setup, and ensure you have all the features you need to support your customer interactions.
Schedule your free consultation to learn more today! Call 208-468-4323 or reach out online.