The landline is going the way of the dinosaurs and digital communications are taking over. One of the first major signs of this is the fact that the UK is going to do away with all analog lines by 2025 and switch to digital-only. (Will the US be far behind?)
Businesses have now largely switched to a hybrid working environment, where their employees are often working from home. The same is true of the customers they work with. At any given time, a virtual meeting with a customer may include connections from multiple geographic regions.
Just as the workforce is evolving, business communications need to evolve as well so that phone lines can be answered from anywhere and employees can easily switch from an audio to a video screen-sharing call at the click of a button.
This type of flexibility goes beyond traditional VoIP. What you need today is a full unified communications platform.
What is Unified Communications as a Service (UCaas) & What Are the Benefits?
UCaaS is a platform that integrates all your office communications, including phone, video chat, team messaging, and more. It enables you to keep all your digital communications in a single place for easier tracking, collaboration, and sharing.
Connect2Geek offers a full-service UCaaS platform called Elevate that includes VoIP as well as all your other communications together in one. We’ll go through several of the benefits of using Elevate for unified communications below.
One App Instead of Several
The more applications you have to use for various pieces of your office communications, the higher your costs. When using Elevate, you get all of the following activities combined in a single application subscription:
- Video calls
- Business phone system
- File storage and sharing
Better User Experience
If your team must learn one system for VoIP, another for video conferencing, and yet another for team chat, they can end up wasting time having to switch between all those apps with different user interfaces.
68% of surveyed employees say that they waste at least 30 minutes per day switching between apps.
Having all your communications consolidated in a single interface makes for a better and more fluid user experience and reduces app switching.
Features That Enhance Customer Support
If your customers have a good experience when they communicate with your business, that will reflect positively on you and there’s a better chance you’ll keep that customer.
Elevate from Connect2Geek has several features that improve the customer experience by making it easier for them to connect with you to get assistance.
- Auto Attendant: Record automatic greetings and route customers quickly based upon your business hours and departments.
- Hunt Groups: Route incoming calls to teams instead of just one person. This helps ensure that a call will be answered fast by the first available team member.
- Communications Integration: You can expand capabilities with the fluid integration of video and messaging when assisting customers.
When all your communications are integrated you can get actionable analytics across all employee and client interactions, allowing you to improve weak areas in real-time.
Better Tracking & Security
With landline phone systems, you don’t have an easy way to track all your calls to ensure no customers are falling between the cracks.
Elevate provides you with a way to see a bird’s eye view of all your communications, no matter what medium is being used. The platform also includes industry-standard compliance and security features, so you can be assured that your communications are properly protected.
Use Your Phones The Way You Like
Some users are afraid that they’ll have to give up a desk phone when they switch to VoIP. While you can use a headset if you want to, you can also use a VoIP-enabled desk phone.
VoIP systems like Elevate can be set up with a desktop phone and highlighted extensions for each user, just like analog systems. Only now, you also get the freedom of making and receiving business calls through your mobile device or computer as well.
Elevate also offers handy presence indicators, so you can immediately see when a team member is available, busy, or out to lunch. This is a big benefit for hybrid offices where staff may be working from multiple locations.
One of the biggest benefits of switching to Elevate unified communications system is that digital phone systems cost much less than analog systems. There is no equipment to have installed or maintained and you can call anywhere in the world for a much lower cost.
Learn More About the Elevate Digital Communications System Today
Connect2Geek can help your Treasure Valley area business with a full-featured, flexible business communications system that puts everything in a single place.
Schedule your free consultation to learn more today! Call 208-468-4323 or reach out online.