Remember when your mobile phone couldn’t do much more than make a phone call? Now it’s a camera, web browser, and mini-computer. Technology has a way of expanding the features of a device beyond what we expected.
The same holds true for office phone systems. Cloud-based Voice over Internet Protocol (VoIP) phones have the ability to offer many more convenient features that landlines, so many in fact that often business owners aren’t fully aware of how much they can offer their business.
Through our VoIP Services, Connect2Geek helps companies in Nampa and Treasure Valley, Idaho take full advantage of all that VoIP has to offer. We’re a proud SherWeb partner, a simple and powerful Cloud PBX that gives companies the flexibility to do more with their phone system than ever before.
What’s a Cloud PBX?
A Cloud PBX is a form of VoIP phone system that combines a Public Branch Exchange (PBX) with cloud computing. PBX is a technology that controls call routing, and traditionally it involved an expensive array of equipment that needed to be purchased, installed, and maintained on-site in an office.
A Cloud PBX removes the need for that expensive hardware, because the phone solution is hosted on the VoIP provider’s servers, “in the cloud,” and you can enjoy all the benefits of a tricked-out phone system without the high costs.
What Can I Do with a Cloud PBX Phone System?
Nampa area businesses stick with Connect2Geek for all their IT needs, including VoIP services, because they know they’ll come out ahead. Our mission is to help our clients get the most out of their technology, which means we can often reduce costs while increasing IT capabilities.
Clients that finally make the decision to switch to VoIP are often surprised at all the additional benefits they didn’t realize came with cloud-based phone systems. And it seems offices around the country are discovering the same thing and saving money.
Companies save on average 50 to 75 percent by switching to a VoIP phone system. (Forbes)
Here are some of the cool features of the SherWeb Cloud PBX system that you may not have been aware you could get with VoIP.
Call Recording: Wondering how your new customer support team is doing? VoIP can record calls for training purposes (automatically or on demand), so your team can learn and implement customer service best practices for your business.
Follow Me: Are you away from your desk but still need that important call you’re expecting? The Follow Me feature can ring your cell phone simultaneously, so you never miss a call.
Group Pickup: If one of your members of a support team is on the phone, your customer can still get immediate assistance. Group pickup allows users to take an incoming call that’s routed to a specific group of users (like the Accounting department)
Web Fax: Yes, there are times when you still need to use a fax to get a document to someone. No need to keep an old one around the office, with VoIP you can send and receive faxes online as PDF email attachments.
Unlimited Incoming & Outgoing Calls: Hosting a large conference call? You don’t have to worry about reaching a limit on the number of participants because SherWeb Cloud PBX allows unlimited simultaneous calls, both incoming and outgoing.
Call Screening/Blocking: Are annoying robocalls taking up valuable time? VoIP systems can block incoming numbers from a designated list and even have the ability to screen based upon whether there is a caller that’s blocked their caller ID information.
Automatic Call Routing: If one of your staff members can’t take a call, you can route your customer automatically to someone else, offering a more fluid experience for them with less frustration.
Call Reporting and Statistics: Automatically see what time of day is the busiest for calls and which departments get the most calls to help you make more informed staffing decisions.
Learn More About VoIP Services & Cloud PBX Today!
Find out what a Cloud PBX phone system could mean for your office workflow, productivity, and customer support.
Give Connect2Geek a call today at 208-468-4323 to learn more and get a free introduction to all the features of VoIP.