VoIP, or Voice over Internet Protocol, is a technology that enables the transmission of phone calls over the internet instead of traditional landlines. These systems are fast becoming the backbone of business communications. Research shows that businesses in the United States installed over 35 million VoIP lines between 2010 and 2018, reaching a total of 41.6 million.
If you’re yet to get on the VoIP bandwagon, you’re missing a trick. VoIP solutions empower businesses to reduce costs, simplify communications and boost employee productivity. How? Why? Let’s find out below.
What Is VoIP (Voice Over Internet Protocol)?
VoIP (Voice Over Internet Protocol) is known under a few names. You may know it as internet telephony, cloud-based telephony or hosted telephony. No matter the name, the outcome is the same.
VoIP allows your employees to conduct voice calls through an Internet connection, rather than a phone line. They can make calls via a computer, a desk VoIP phone, a mobile app, or a phone with a VoIP adapter, depending on what you choose to install.
Generally speaking, this makes for a crystal clear connection and improved reliability. But there’s a lot more to VoIP than just enhanced connectivity. You see, with VoIP, your employees get a centralized interface from which they can manage multiple calls, SMS messages, call recording, conferencing bridging and much more.
For small businesses, VoIP can be game changing, enabling organizations to unlock enterprise-grade telephony features that were previously out of their price range.
How Does VoIP Technology Work?
With a VoIP service, the technology converts your voice into data that is transmitted over the internet to the receiver. Where the receiver is using a regular phone, VoIP systems cleverly convert your data into a normal telephone signal, so the listener can hear you loud and clear.
While this sounds complex, it all happens in a matter of milliseconds. Whether you’re speaking with someone on the other side of the world or around the corner, VoIP enables seamless, super-fast communication.
Why Use A VoIP System?
There are many reasons why it’s wise to move to a VoIP system. It’s a well-known fact that these services are the future of communications – but we understand that’s not enough reason in itself. You want to know the benefits of VoIP and why it’s better than traditional telephony. So, let’s dive in:
VoIP Offers Endless Scalability
Scalability is the ability to adjust workflows up and down in line with changing business needs. In our fast-paced world, your business needs to be agile and quick at adapting. VoIP facilitates just that. While traditional phone systems are inflexible and fixed, VoIP is highly flexible. You can easily increase the number of phones and lines you need for a small price. In reverse, it’s also super easy to reduce or remove lines as needed.
Intuitive To Use
While VoIP is highly technical, it’s extremely easy to install and manage if you know what you’re doing. While we recommend leaning on experts like us for setup, actually using VoIP is intuitive and seamless for your end-users. These solutions come with easy-to-use dashboards that make managing communications easier than ever before
One of the major benefits of VoIP is how inexpensive it is compared to the traditional phone line. It’s estimated that companies using VoIP save 65%, compared to organizations that use landlines and mobile phones. The main reason for this cost reduction? Less need for hardware. All your employees need is their laptop or computer to make VoIP calls. No need for phone systems anymore!
We’re all familiar with fuzzy phone calls and line drops when talking on the phone. With VoIP, this problem is eradicated. You should be able to make and receive calls with crystal clear sound, which is great for improving customer service.
As more employees work remotely or in a hybrid way, organizations have had to think about how they can consistently deliver customer support. Well, with VoIP, you no longer need to be in the office to speak through a business telephone. VoIP goes wherever your employees go. This is excellent for facilitating hybrid working arrangements. Undoubtedly, your employees will appreciate the additional flexibility.
We Can Help You Choose and Install The Best VoIP Solution!
Our expert Geeks can take your phone system dreams and make them a reality in no time with our VoIP solutions.
Have you always wanted a distinct department welcome message that routes calls to the appropriate team at a button push? Wish you could have memorable hold music from your favorite band playing for customers?
We can make it happen for you. So, Contact us today!